All major Credit/Debit Cards are the only acceptable methods of payment. Payments on this website are processed via Stripe; their privacy statement and terms can be found at stripe.com/us/terms. For all physical or digital items, payment must be made in full before products are shipped and/or delivered.
ORDER PROCESSING, PACKAGING & SHIPPING
Pre-orders for the 2017-2018 planners are accepted March 31 - April 10, 2017 and all orders are scheduled to ship by mid-May. All planners are wrapped in bubble wrap and shipped in sturdy boxes. Please be sure to verify that your shipping address is correct during checkout. We are unable to make changes to orders or shipping addresses once they have been placed and are not responsible for items mailed to addresses that were incorrectly entered. We typically ship USPS Priority Mail and once the package is in the care of the postal carrier we are no longer responsible for the shipment. You are responsible for filing a claim with the carrier for damaged or lost shipments, and we will quickly proceed once a resolution has been determined.
If you’ve simply changed your mind, we do accept returns on items, excluding our planners, within 7 days of receipt. Please contact us letting us know that you are returning the item and why. It is at your cost to return the item to us in its original condition, and once it has arrived safely in our shop and can verify its condition and packaging, we will issue a refund for the purchase price of the item only. Shipping costs will not be refunded. If your item has arrived damaged or you received an incorrect item please contact us at firstname.lastname@example.org with a photo of the damage within 7 days of receipt. We can then coordinate the return of the damaged or incorrect items and their replacement. In order to ensure that your planner remains in condition it arrived in, please be sure to read the Love & Care of your Planner instructions located in the front of your planner.
Please be aware that monitors display colors differently and this may result in the product you receive varying slightly in color from the image on your computer screen.
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