frequently asked questions
Which planner is right for me?
Each of our planners is created with different planning styles in mind. If you can’t decide which layout is right for you, or want to see the differences side by side, visit this page. It outlines each layout in detail.
When can I order my planner?
The beauty of our Print & Plan products is that you can always order and begin planning today! As far as our printed notebook planners & A5 planner inserts, we are sold out of our 2019 versions. Once we are sold out of our dated materials, they are not replenished until the next planner season. If you are wanting a 2020 notebook planner or A5 planner inserts, mark your planner for September!
Do you ship internationally?
We do ship internationally, but only through our Etsy Shop. Import duties, taxes or customs charges are not included and are the responsibility of the purchaser. Please allow 6-8 weeks for your item to arrive.
I want to buy in bulk for my friends / co-workers or for a workshop I'm hosting.
We would love to discuss bulk pricing with you. If you are considering bulk orders it is best to order before or during our pre-order window to insure adequate inventory. Simply email us at firstname.lastname@example.org and we can discuss all of the details.
I want to feature you on my blog or host a giveaway with your product.
We are so happy that you’d like to feature our product. Email us at email@example.com with requests.
Do you offer planners wholesale?
We do not have a formal wholesale program at this time, but we are excited to hear you’re interested in selling our planners in your store. Email us at firstname.lastname@example.org to discuss all of the details.
Do you offer discount codes or coupons?
We have a few sales throughout the year, at least one per planner season. These sales are announced to our newsletter, Instagram and Facebook followers. We do giveaways throughout the season for those who share their planners on Instagram and Facebook. Don't forget to tag us @she_plans and use hashtag #sheplans.
What is your return policy?
If an item has arrived damaged or you received an incorrect item please contact us at email@example.com with a photo of the damage within 7 days of receipt. We can then coordinate the return of the damaged or incorrect item and its replacement. If you’ve simply changed your mind, we do accept returns on items within 5 business days of receipt. Since our planners are dated material we cannot accept returns after 5 business days. Please contact us letting us know that you would like to return the item and why. It is at your cost to return the item to us in its original condition. Once it has arrived safely in our shop and we can verify its condition and packaging, we will issue a refund for the purchase price of the item only. Shipping costs will not be refunded. If you have a question about any of our other policies, visit our policy page.